FAQ Answers

Frequently Asked Questions (FAQ)

What types of products does Hoeds LTD offer?

Hoeds LTD specializes in a wide range of innovative and practical products designed to enhance your everyday life. Our offerings include multifunctional household items such as the 3-in-1 Portable Air Cooler, which combines cooling, humidifying, and lighting functions, as well as creative pet accessories like tilted pet bowls that promote comfort and healthy eating for your furry friends.

How can I ensure the quality of the products I purchase?

At Hoeds LTD, we prioritize quality, functionality, and customer satisfaction. Each product is carefully selected and tested to meet our high standards for performance and durability. Customer feedback also plays an important role in our product evaluation process, helping us continuously improve and offer reliable, high-quality items.

What is your return policy?

We offer a 30-day return policy, giving you the flexibility to request a return within 30 days of receiving your item. To qualify for a return, the product must be in its original condition, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

How do I initiate a return?

To begin a return, please contact us at  PHONE NUMBER: +447351027473 If your return is accepted, we will send you a return shipping label and detailed instructions on how to send your package back to us. Please note that items sent back without prior authorization will not be accepted.

Are there any items that cannot be returned?

Yes, certain products are non-returnable, including:

  • Perishable goods (such as food or plants)

  • Custom or personalized products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you have any questions about a specific product’s eligibility for return, please reach out to us at Hoeds.ltd@gmail before making your purchase.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order immediately upon delivery and contact us at PHONE NUMBER: +447351027473
We will review your claim and work quickly to resolve the issue—either through a replacement, repair, or refund—depending on the situation.

Can I exchange an item?

The fastest way to get a different item is to return the original item. Once your return is accepted, you can place a new order for the item you want. This ensures that you receive your desired product as quickly as possible.

Do you ship internationally?

Yes! Hoeds LTD offers international shipping to many countries.
Please refer to our Shipping Policy page for details regarding shipping rates, delivery times, and any applicable customs or import fees.

What payment methods do you accept?

We accept a variety of secure payment options, including major credit cards, PayPal, and other trusted online payment services. For a complete list of accepted methods, please visit our checkout page.

How can I contact customer service?

You can reach our customer service team by emailing us at Hoeds.ltd@gmail.com
We aim to respond promptly to all inquiries and are happy to assist you with any questions or concerns about your order or our products